Technical Support Staff – Best Start for Fresh Grads! - PasayMonday, 20 March 2017
•Configure, troubleshoot and resolve users’ desktop issues including; hardware/software, mobile devices, printers/scanners/copiers, audio visual equipment, hardware peripherals, and other network related issue.
•Provide restorative or maintenance actions to resolve end-user problems.
•Respond to end-user problems based on standard procedures.
•Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
•Communicates directly with users to resolve issues and escalate if needed through phone calls and email.
•Building and configuring laptops as well as loading software, and conducting audits
•Special projects that may be assigned